Ordering
When will my order be processed?
Orders are normally processed within 1–3 business days, excluding weekends and public holidays.
Can I change or cancel an order?
Contact service@lunaverovip.com within 12 hours of placing your order. We will try to help if fulfillment has not started. Once an order has entered fulfillment, changes or cancellation may no longer be possible.
What currency are prices shown in?
Prices on lunaveroa.com are displayed in USD unless the storefront clearly shows another localized currency.
Products
What is included?
Each product page states the contents for that design. Our current range contains one original 500-piece adult jigsaw puzzle and a matching rigid storage box. Review the specific listing for finished dimensions and material details.
How difficult are the puzzles?
The 500-piece format is designed for adult and experienced teen puzzlers. Distinct architectural, botanical, sky, water, and lighting sections support steady progress, while smaller textures add a considered challenge. Completion time varies by person.
Are the images licensed characters or copied artwork?
No. The current lunaveroa collection uses original compositions created for the brand and does not rely on licensed characters, third-party trademarks, or copied marketplace imagery.
What if pieces are missing or damaged?
Email service@lunaverovip.com with your order number and clear photographs of the puzzle, box, and affected area. We will review the issue under our Return & Refund Policy.
Shipping and tracking
How long does delivery take?
After the 1–3 business-day processing period, estimated delivery is 7–12 business days to the United States and United Kingdom; 8–15 business days to Canada, Europe, Australia, and New Zealand; and 10–20 business days to other supported destinations.
How much is shipping?
Standard shipping is free on orders of USD $39 or more. Orders below USD $39 are charged USD $4.99 for standard shipping.
Where is my tracking information?
When tracking becomes available, it is sent to the email used at checkout. Tracking may take 2–5 business days after dispatch to show its first carrier scan.
What if my package is late or appears lost?
Email service@lunaverovip.com with your order number. We will review the tracking record and, when appropriate, open an investigation with the fulfillment or shipping partner. We remain available to assist after dispatch and do not transfer all responsibility to the customer.
Returns and refunds
What is the return window?
You may request a return within 30 days after delivery, subject to the conditions in our Return & Refund Policy.
How do I request a return?
Email service@lunaverovip.com with your order number, the reason for the return, and clear photographs when the product is damaged, defective, incomplete, or incorrect.
Where do I send a return?
Do not send it to the registered company address. After approval, we will provide the applicable return warehouse address.
When will I receive my refund?
Approved refunds are issued to the original payment method within 5 business days after the returned item is received and inspected. Your bank or payment provider may need an additional 5–10 business days to post the funds.
Company information
Company: Shenzhen Yasongxing Technology Co., Ltd.
Registered address: Room 202, Hainan Pavilion, Haizi Court (Building 4), Fuhao Garden, No. 1007 Banxuegang Avenue, Ma'antang Community, Bantian Subdistrict, Longgang District, Shenzhen, Guangdong, China
Email: service@lunaverovip.com
Phone: +86 18466201881
Customer service hours: Monday–Friday 9:00 AM – 6:00 PM (GMT+8)