Questions about puzzles, delivery, returns, or a current order are welcome. To help us locate an order quickly, include your order number and the email address used at checkout.
Company Information
Company: Shenzhen Yasongxing Technology Co., Ltd.
Registered address: Room 202, Hainan Pavilion, Haizi Court (Building 4), Fuhao Garden, No. 1007 Banxuegang Avenue, Ma'antang Community, Bantian Subdistrict, Longgang District, Shenzhen, Guangdong, China
Email: service@lunaverovip.com
Phone: +86 18466201881
Customer service hours: Monday–Friday 9:00 AM – 6:00 PM (GMT+8)
Messages received outside service hours are reviewed on the next business day. Please allow up to two business days for a reply during busy periods.
Returns
Do not send returns to our registered company address. Return requests must be approved first. After approval, our customer service team will provide the correct return warehouse address and instructions.
Before contacting us
- For delivery estimates, review our Shipping Policy.
- For eligibility and return instructions, review our Return & Refund Policy.
- For common questions about our 500-piece puzzles, visit our FAQ page.