Tracking details are sent to the email used at checkout after your order has been dispatched. Please check your inbox and spam folder for the shipping confirmation.
Tracking updates
A tracking number may take 2–5 business days after dispatch to display its first carrier scan. During transfers between logistics partners, tracking can remain unchanged for several days even while the parcel continues moving.
If delivery is delayed
First compare the shipment date with the delivery estimate in our Shipping Policy. If the parcel has passed that estimate or has no meaningful update for seven business days, email service@lunaverovip.com with your order number. We will review the tracking history and contact the relevant fulfillment or logistics partner when an investigation is needed.
Incorrect delivery status
If tracking says delivered but the parcel is not present, check the delivery area, household members, building reception, and nearby safe locations. Then contact us promptly so we can review the carrier record and available next steps.
Customer service
Company: Shenzhen Yasongxing Technology Co., Ltd.
Registered address: Room 202, Hainan Pavilion, Haizi Court (Building 4), Fuhao Garden, No. 1007 Banxuegang Avenue, Ma'antang Community, Bantian Subdistrict, Longgang District, Shenzhen, Guangdong, China
Email: service@lunaverovip.com
Phone: +86 18466201881
Customer service hours: Monday–Friday 9:00 AM – 6:00 PM (GMT+8)