Last updated: September 2026
lunaveroa.com and the lunaveroa brand are operated by Shenzhen Yasongxing Technology Co., Ltd.. This policy describes how we handle personal information.
Information collected
We may collect contact details, shipping and billing addresses, order and payment-related information, support messages, product preferences, IP address, device and browser data, cookies, and storefront activity. Authorized payment providers process card details.
Purposes
- Process payment, orders, delivery, returns, and refunds.
- Provide customer service and order communications.
- Operate, secure, troubleshoot, and improve the store.
- Prevent fraud and abuse.
- Meet accounting, tax, and legal duties.
- Send marketing or measure advertising where permission or law allows.
Service providers
Necessary information may be shared with Shopify, payment processors, warehouses, carriers, support providers, analytics services, fraud-prevention services, professional advisers, and technology vendors for legitimate business or legal purposes.
Cookies and advertising
Cookies may support storefront functions, selections, checkout, security, analytics, and permitted advertising. Available consent tools and browser settings can control cookies, though blocking them may impair store functions. Where legally required, supported universal opt-out signals will be processed.
Retention and international transfers
Records are kept only as long as reasonably necessary for orders, support, security, accounting, disputes, and legal duties. Shopify and other providers may process information internationally; recognized safeguards are used when required.
Security
We use reasonable organizational and technical safeguards, but no internet transmission or storage method can be guaranteed absolutely secure.
Your rights
Depending on location, individuals may request access, correction, deletion, restriction, objection, portability, consent withdrawal, or appeal. Identity verification may be required. Submit privacy requests to service@lunaverovip.com.
Children
The store is not directed to children who cannot legally enter a purchase agreement. A parent or guardian who believes a child submitted information may contact us.
Changes
We may update this policy for operational, service, or legal changes. The revision date appears at the top.
Contact information
Shenzhen Yasongxing Technology Co., Ltd.
Room 202, Hainan Pavilion, Haizi Court (Building 4), Fuhao Garden, No. 1007 Banxuegang Avenue, Ma'antang Community, Bantian Subdistrict, Longgang District, Shenzhen, Guangdong, China
Email: service@lunaverovip.com
Phone: +86 18466201881
Customer service: Monday–Friday 9:00 AM – 6:00 PM (GMT+8)
Governing law and jurisdiction
This page is governed by the laws applicable in the People's Republic of China, without excluding mandatory consumer protections that apply in the customer's place of residence. Subject to mandatory law, unresolved disputes will be submitted to the competent courts of Shenzhen, Guangdong, China.