Last updated: September 2026
This policy explains how orders from lunaveroa.com are prepared, shipped, tracked, and supported.
Processing
Orders are normally processed within 1–3 business days, Monday through Friday excluding public holidays. Processing time is separate from transit time. If an item cannot be fulfilled, we will contact the customer and provide an appropriate resolution.
Estimated delivery after dispatch
- United States: 7–12 business days
- United Kingdom: 7–12 business days
- Canada: 8–15 business days
- Europe: 8–15 business days
- Australia and New Zealand: 8–15 business days
- Other supported destinations: 10–20 business days
These are estimates, not guaranteed arrival dates. Customs, weather, high-volume periods, local disruptions, and address problems can add time.
Shipping charges
Standard shipping is free when the merchandise subtotal is USD $39 or more after discounts and before taxes. Standard shipping is USD $4.99 for orders below USD $39.
Fulfillment source
Orders may be prepared by our own operations or contracted warehouse and fulfillment partners selected according to destination and available stock. A parcel may ship from outside the customer's country. We do not describe orders as locally shipped unless they are actually fulfilled in that market.
Tracking
Available tracking is emailed after dispatch. The first carrier scan can take 2–5 business days to appear. Multi-item orders may arrive in separate parcels.
Address changes
Email service@lunaverovip.com within 12 hours after ordering. We will try to help if fulfillment has not started, but changes may be unavailable after dispatch.
Customs and taxes
Import duties or local charges may apply. Unless checkout says they are included, the recipient may be responsible for amounts imposed by local authorities.
Delays and lost parcels
If tracking has not updated for seven business days or delivery has passed the estimate, email service@lunaverovip.com with the order number. We will review the record and contact the fulfillment or logistics partner when an investigation is appropriate. We remain available to assist after dispatch and do not transfer all responsibility to the customer.
Transit damage
Contact us promptly with the order number, parcel photographs, item photographs, and a description. After review, the remedy may include replacement or refund under applicable law and our Return & Refund Policy.
Contact information
Shenzhen Yasongxing Technology Co., Ltd.
Room 202, Hainan Pavilion, Haizi Court (Building 4), Fuhao Garden, No. 1007 Banxuegang Avenue, Ma'antang Community, Bantian Subdistrict, Longgang District, Shenzhen, Guangdong, China
Email: service@lunaverovip.com
Phone: +86 18466201881
Customer service: Monday–Friday 9:00 AM – 6:00 PM (GMT+8)
Governing law and jurisdiction
This page is governed by the laws applicable in the People's Republic of China, without excluding mandatory consumer protections that apply in the customer's place of residence. Subject to mandatory law, unresolved disputes will be submitted to the competent courts of Shenzhen, Guangdong, China.